James Young is an accomplished product designer with over two decades of expertise in crafting innovative solutions for healthcare, e-commerce, and startups.
Resilience Lab - Mental Health at Scale
As part of Resilience Lab, I led design efforts for a mental health platform that connects clients with therapists. The goal was to support high-quality care by creating an intuitive experience for both parties.
I assembled and led a design team, establishing clear rules and guidelines for our process. We conducted UX research to understand the needs and behaviors of clients and experienced therapists working together.
Pearl Health - Affordable Care Organization done well.
Enabling Primary Care Physicians across America to take back control of their patients, their finances, and time — and to bet on themselves.
I refocused the UX efforts and led the design of their first product, taking it from concept to reality. This included establishing a foundation for future products through the development of a robust design system. The result was a suite of uniquely engaging products that have resonated with customers.
Ayva by Bravado Health – Surgery preoperative assistant to help improve outcomes.
As a virtual preoperative assistant, Ayva makes it easier for case managers to monitor their patients’ progress and address issues or answer questions in real-time.
I started and led the Product Design team and created the first product UIs that caregivers, patients and families continue to love and use long after the surgery is complete.