Work History

Resilience Lab (2022-2023)

Principal Product Design

Led the development of a comprehensive Axure prototype that proved vital for demos during research, technical briefings, and board member review meetings.
Successfully built and launched a new product team by recruiting and hiring product designers, UX writers, and UX researchers.
Developed and maintained design libraries and revisions for two distinct design products, including the development of design tokens and a component library.
Introduced and implemented the use of design tokens that virtually removed engineering questions; creating a common vocabulary for the product entities.

Pearl Health (2021-2022)

Principal Product Design

Significantly improved product design and functionality by completing three UX research projects; including detailed user-interface specifications for the final product design.
Produced a precise Axure prototype utilized for sales, research, and board member reviews; resulting in positive feedback and strong financial support for the project.
Facilitated the successful initiation of the first few project builds, setting the stage for continued growth and success by drafting persuasive design stories.

Sr. Director Product Design

Bravado Health (2017-2021)

Led the research and UX/UI product design of four highly functional, skillfully designed shipping products -- Ayva, ORTHO, EQIP, Treat5 (rel. 3.5-5).
Enhanced user experience and engagement by collaborating with voice and gamification contractors, resulting in more engaging and intuitive products.
Ensured consistency across products and design iterations, maintaining a high standard of design excellence while developing and managing the design library.

Press Ganey (2015-2017)

Principal Product Design

Optimized user experience for stakeholders and end-users by collaborating with cross-functional teams, resulting in highly satisfied users and stakeholders alike.
Steered development of both effective and visually stunning products, including creating a prototype allowing PG to sell 30M in licenses by conducting extensive analysis, designing, and prototyping highly responsive solutions, and building a comprehensive patterns library.

Humana (2013-2015)

Lead Product Design

Led the Tools Team responsible for site search, including clinician and in-network providers. Streamlined and reduced failed searches from 16% to 3.2%.
Rebuilt Medicare onboarding, reduced page count from 18 to 4, and increased completion rate from 3% to 60%. Resulting in a 3.6% increase in up-sales (dental, vision, and transportation).