I’ve worked with many companies you have heard of, including Amazon, Grainger, Diapers.com, Humana, AMEX, State Farm, Harpo (yes, I met Ms. Winfrey), and AT&T. The company name recognition is nice, but what I take with me are the relationships built within the teams. The fact that people often want to work with me repeatedly is humbling and amazing.


Carlos Manalo

Co-CEO at The Office of Experience

James is one of those rare User Experience practitioners who brings more than just information architecture and user experience strategy to life.

He looks at an effort and scopes it according to the various players, stakeholders, constraints, and unique opportunities, and brings forth solutions and approaches that are spot on consistently and with a high degree of foresight and quality.

He understands the art and craft of experience architecture not just from a best practices standpoint, but holisiticaly; from both a facilitation standpoint, as well as purposeful innovation.


Oprah Winfrey

Talk show host, television producer

Of course I remember James, he's the smart one!


Craig Millman

Sr. Manager of User Experience at Antylia Scientific

James is the consummate UX professional. His personal standards for design are off the charts and he’s a great asset to any team. He’s relentless in his desire to bring the best UI solutions to a problem. He’s adept at the entire design process, a huge variety of methodologies, speaks a broad vocabulary of design patterns and considers every detail of the experience. Give him something challenging and let him run with it. You can’t go wrong.


Julie Skiver-Stanton

Experience Design Director

James is talented practioner of experience design. He excels at making the complex, simple and effortlessly balances the needs of the business with the needs of the user. He is a skilled communicator both in the delivery of user experience artifacts as well as while presenting to an audience… all while being an Axure ninja! His breadth of knowledge in responsive and mobile design is unparalleled and I believe invaluable resource to any organization.

If you’re looking for a Sr. Level IxD or User Experience Leader for your team, look no further than James Young.


Jennifer Urban

Director Of User Experience at Ace Hardware Corporation

I had the pleasure of working with James for over a year at Grainger. During that year James and I worked together on a few projects. James and I were both lead user experience architects on the projects, James focused on the full site experience and I focused on the mobile experience. James is easy to collaborate with, thoughtful in his design approach, considerate when delivering feedback, and has a great sense on how to balance business priorities with usability. I would recommend James for any user experience project and hope to have the opportunity to work with him again.


Irena Gelfand

Global Portfolio Product Manager

I have had the good fortune of working with James multiple times over the last few years. Each time James proved to be a learning experience for me - as James consistently developed streamlined solutions to complex problems and introduced Kanban methodology into my life. James has a great ability to take vast amount of data, business goals and technological aspects, and nevertheless turn out strong and compelling digital experiences.

© 2012-2023 James Young -- Principal Product Designer